• Earring stems are bent purposely in some cases to avoid breakage which is not considered as a Transit Damage.
  • We do rigorous quality checks before the product is packed.
  • Since the jewellery at Agatya is completely handmade, please expect slight variations such as scraggy and natural finishing in some products.
  • Please note that most of our products are made out of natural, precious or semi-precious stones, the size of the stones may vary from batch to batch (usually less than 20%). Such variations are very normal and will not be eligible for refund or returns.
  • It is usual for hand-embroidered apparel to have some amount of drawing marks on the fabric. These are not eligible for return or refunds.
  • Copies of hand made articles may or may not be completely identical to the product images that are posted on our website or social channels. We try our best to keep each copy as close as possible to the first batch.

 

      • You may glance through our website or our Instagram account to place an order with us.
      • Once the desired product is in your cart, you may checkout and make the payment through GooglePay, Internet banking through our payment gateway portal.

Note: Since the collection is limited, pre-bookings without payment or holding orders is not a possibility.

  • Please fill up the Contact us form with the below details –
    • Name of the product of interest
    • Variation (Color etc)
    • Quantity
  • Our customer service team will contact you and book your orders.
  • Once the orders are placed with us, we will keep you notified with emails and messages about the progress of your order.
  • Pre-orders have a turnaround time of 30 – 45 days (on an average) depending on the work and effort involved in making the articles.
  • For such orders, you’ll be expected to make half the payment before placing the order via the communicated payment channel.
  • We will book your orders and get them rolled out in our production units in the said time frame.
  • Before we dispatch your orders, you are expected to complete the payment via the communicated payment channel.
  • We will dispatch your orders in 2-3 days of receiving the items from our production units.

You can place your orders by calling us on +91 843 129 1600, DM us on Instagram (@agatyajewellery or @agatyaloom) or fill up the Contact us form to place an order.

  • All Agatya jewels are handcrafted and undergo a rigorous quality check before they are dispatched to our clients. 
  • If your piece is a little damaged upon delivery, you have 7 days to request for a replacement. If it breaks as time goes on, you can email us at support@agatya.co.in with your details and a picture. While we don’t cover customer negligence, we’d love to see what we can do if there is a manufacturing defect.

While some tarnishing and scratches are normal, there are some easy ways to keep your pieces as pristine as the day they were made. 

    • Wearing: Last on, first off. In the morning, wear your jewellery as the final step of getting ready. At the end of the day, take it off before your usual night-time routine. This avoids contact with water, lotions, perfumes, etc.
    • Storing: Keep your pieces in an airtight container. All our orders come with a Ziploc and silica gel pack — both these aid in the longevity of our plating.
    • Cleaning: Every couple of months, you can opt to gently clean your pieces with a microfiber or jewelry cleaning specialist cloth. We don’t recommend any other products, polishes, or chemicals.
    • COVID-19: As we’re living through a global pandemic, we cannot recommend washing and sanitising your hands enough. That being said, make sure you take any rings off while doing so and limit exposure from water, soap, and hand sanitizer to all jewellery.

While all apparel fabrics are of top notch quality, there are some easy ways to keep your garments as pristine as the day they were made. 

    • Silk Apparels:
      • Hand wash in cold water with a mild detergent or opt for dry cleaning.
      • Avoid scrubbing or twisting the fabric.
      • Hang dry in shade.
      • Iron on low heat setting or steam iron.
    • Cotton & Linen:
      • Hand wash in cold water.
      • Use a mild detergent.
      • Tumble dry on low heat or hang dry.
      • Iron on medium heat setting.
    • Woollen Apparels:
      • Dry clean only.
      • Use a trusted and experienced dry cleaner.
    • Georgette, Chiffon and Designer Apparels:
      • Dry clean only.
      • Use a trusted and experienced dry cleaner.
    • Machine Embroidered Apparels:
      • Dry clean only.
      • Avoid using bleach or harsh detergents.
      • Iron on low heat setting.